Lead Customer Experience Associate - Seasonal


Are you a wine enthusiast with a knack for stellar customer service? Do you thrive in a lively, fun-filled environment surrounded by like-minded folks? If so, we’ve got the perfect gig for you!

Quai Du Vin Estate Winery (future home of SKYE CHASE Estate Winery) is a boutique winery, surrounded by picturesque grounds and operating in Sparta, Ontario along Lake Erie’s pastoral North Shore.

Your Day-to-Day:

No two days are alike at Quai Du Vin (future home of SKYE CHASE Estate Winery)!

Here’s what you’ll be up to:

  • Lead the Pack: Oversee the daily buzz in the retail store and on-site experiences
  • Wine Guru: Share your wine wisdom with our retail team and guests in a fun and engaging If you’re not a guru, we’ll help get you to that level
  • Customer Delight: Create a culture of top-notch service that makes visitors want to come back
  • Engage & Educate: Chat with guests, guiding them through tastings and sharing stories about our wines, winemaking process and on-site experiences
  • Stay Tidy: Ensure all opening, closing, and cleaning tasks are completed with flair
  • Inventory Whiz: Help keep track and report on our wine, merchandise and supplies
  • Order Master: Handle online orders, phone calls, and walk-in inquiries with ease
  • Event Extraordinaire: Assist in planning and pulling off epic events and experiences
  • Problem Solver: Tackle any team or customer issues with a smile
  • Safety First: Keep everything up to code
  • Shifts: 40 hours/week for six weeks


What We’re Looking For:

We need a rockstar who’s positive, a natural leader, dependable, and driven by sales to join our tight-knit retail team.  Your mission, should you choose to accept it, is to provide an unforgettable experience to every visitor that walks through our doors.

What You Bring:

  • Experience: 2+ years in restaurant, winery/brewery plus Supervisory/Management
  • Guest Service: Stellar skills in making every guest feel welcome and valued
  • Flexibility: Available to work weekends and some holiday Mondays
  • Versatility: Excited to work at various venues, including on-site experiences, off-site events including but not limited to tradeshows and farmer’s markets
  • Initiative: Self-motivated, organized, and able to juggle multiple tasks while working well in a small team
  • Wine Knowledge: A solid base understanding of wine is a plus
  • Physical Stamina: Able to lift/carry 35lbs wine boxes and stand/move for a 7+ hour shift
  • Outdoor Lover: Happy to work outside in various weather conditions
  • Certifications: Smart Serve Certificate; age 19+; G License are all must haves; First Aid Certificate and Ontario Food Handler Course are assets
  • Location: Able to commute/relocate to Thomas (Sparta), ON

How to Apply

Send your resume and a cover letter explaining why you’re the perfect fit for our vibrant team to:   info@quaiduvin.com

Let’s make every day at Quai Du Vin (future home of SKYE CHASE Estate Winery an unforgettable adventure!

Cheers to your new adventure at Quai Du Vin Estate Winery (future home at SKYE CHASE Estate Winery! 🍷

Get Printer Friendly Version

Job Information


Date Posted

May 21,2024





Job ID


Employment Type

Customer Service


Part Time

Application Deadline

June 22, 2024

Education Requirements