Wage:  $55,000 to $75,000/annually
Employment type: Permanent, Full-time
Hours: 40 hours/week
Terms: In store

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

• Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Build an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.
• Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.
• Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
• Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results.
• Cascades information to associates and adjusts team priorities to meet goals and commitments.
• Ensures continued alignment and responds effectively to a changing environment.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.
• Accountable to ensure all associate reviews are delivered on time.

Overall Store Experience:

• Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
• Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns.
• Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience.
• Evaluates operations and seeks opportunities to continuously improve processes and services.
• Collaborate and partner with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups.
• Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team.
• Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures.
• Prioritizes and ensures a safe environment for our associates, pets, and pet parents.
• Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents.
• Communicates business and financial objectives to other leaders within the store.
• Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate.
• Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
• Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management:

• Deliver corporate strategy and profitability goals by executing the direction set leadership.
• Responsible for analyzing, root cause and responding to a variety of reports in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed.
• Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
• Manages expenses such as labor and supplies and any other relevant store metrics.
• Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
• Creates and posts schedules for the entire store.
• Accountable for processing payroll weekly and managing labor within a budget.
• Execute daily, weekly, and monthly reporting and paperwork as required by the Company.
• Accountable to run store related errands to support store needs.

Benefits that benefit you:

Take care of yourself and your family members-whether they are two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:
Paid Weekly

• Health & Wellness Benefits*
• Group Registered Retirement Plan (RRSP) with company match
• Paid Time off for full-time associates
• Associate discounts
• Tuition Assistance
• Career pathing
• Development opportunities

• 4-6 years of retail leadership or experience in a customer-focused environment.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Apply with your resume through indeed at:  https://emplois.ca.indeed.com/viewjob?jk=88cd48a6a349536b&utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic