Client Service Leader

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Description

H&R Block, St Thomas, London, St Mary’s, Woodstock, Ingersoll and Strathroy
Hours: Up to 40 hours/week
Schedule: Monday to Friday
Term: Seasonal with potential for Year Round

Shares individual and district performance goals and results with Tax Professionals.
Monitors, evaluates, and coaches Associates to attain desired results.
Promotes, supports and ensures that all services and programs are offered to clients in accordance with company policies, procedures, and established targets.
Follows standard operating procedures for office opening and closing requirements, security, supply ordering, file maintenance, and office appearance and cleanliness.
Partners and participate in weekly calls with the District Manager and within Client Service Leader support resources as needed.
Responds in a timely manner to client service issues and/or associate relations concerns, utilizing the support of the District Manager.