Full job description

Job Overview:

The Duty Manager is a social and interactive position and is crucial in setting the tone for everyone who walks through our door. Our lobby environment leads the way for a guest’s experience and provides the always-important first impression. Working collaboratively with the Front Office Manager, the successful candidate will be responsible for supporting the daily operations of the front office team. This individual will be responsible for providing support and training to the team in guest relations and room operations.

Responsibilities:

• Greet and welcome guests as they arrive at the hotel
• Check guests in and out, ensuring all necessary information is obtained and recorded accurately
• Answer phone calls and respond to guest inquiries in a professional and courteous manner
• Process payments and maintain accurate records of guest transactions
• Ensures superior customer service levels are maintained by all Front Office team members
• Provide information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues in a timely and satisfactory manner
• Manage reservations and ensure accurate room assignments
• Coordinate with housekeeping to ensure clean and well-maintained rooms
• Train and supervise front desk staff to provide excellent customer service
• Maintain a neat and organized front desk area
• Other duties as required and assigned

Other

• 1 year of experience in leadership role
• Must speak fluent English
• Frequent standing up behind a desk

Bachelor of Arts in Hospitality or Equivalent

Send resume to jobs@employmentserviceselgin.ca