Full job description

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.

Duties and Responsibilities:

• Greet and welcome guests as they arrive at the hotel
• Check guests in and out, ensuring all necessary information is obtained and recorded accurately
• Answer phone calls and respond to guest inquiries in a professional and courteous manner
• Handle guest complaints or concerns, escalating to management when necessary
• Process payments and maintain accurate records of guest transactions
• Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Assist with reservations and room assignments
• Maintain a clean and organized front desk area
• Other duties as required
• Proficient in using computer systems, including reservation software and Microsoft Office Suite

High School

Send resume to jobs@employmentserviceselgin.ca